Policies

Customer Service
Shipping
Payment and Privacy
Other

Customer Service

At NoirLuna Leather we believe all toys should be durable and functional as well as beautiful. We like traditional black, but we like choice more. That is why we offer our toys with many custom colour and style options. We want you to enjoy our toys as much as we do. We want our toys to feel good, and for you to feel good about them.

NoirLuna Leather is dedicated to the best possible customer service. We do our utmost to answer your emails in a timely manner and inform our customers if there will be an unexpected delay in shipment of their products.

If a product fails under normal use we will either repair or replace at no cost. We are always happy to accept returns for store credit on our non-customized Gear. Unfortunately, we cannot accept returns on items that were customized for you, this includes, but is not limited to, items that require special sizing, choice of personalized colour or style, or anything of a intimate nature.

Shipping

NoirLuna will ship your order in as timely a manner as possible. We will contact you within 48 hours of receiving an order to give you an approximate shipping date. Most orders will ship in 72 hours or less, custom orders or larger orders may take up to 10 days depending upon the volume of existing orders.

We always ship in plain packaging, with a return address of NLL. Please note that in order to give you the lowest possible rates on shipping our packages are not insured. If you are concerned your item may be lost in the mail, please choose a shipping method which will include insurance. Once a package leaves our hands it is out of our hands.

Unless requested otherwise we ship using Canada Post, which is delivered by the United States Postal Service (USPS) in the United States. The package will also include a tracking number for your peace of mind.

Payment and Privacy

We endeavor to offer a broad range of payment options as possible. Currently, we accept paypal and money orders. Within Canada we will also accept email money transfers.

NoirLuna Leather will never sell or give out personal information. Rest assured that your information will be safe and we will only request the information necessary to fill and safely deliver your purchase. Any order you make will show up on your credit card as "NLL" to further protect your privacy.

Other Info

NoirLuna Leather loves to do custom work. There is never an extra fee for custom sizing. If you would like something totally unique, or wish to build upon existing designs, please feel free to contact us.

All of our models are over 18 and NoirLuna keeps a signed release forms on file.

NoirLuna makes no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelties only. Furthermore, we accept no responsibility for injuries or damages incurred while using our products. The purchaser assumes all risk and liability of use for all our products.

We at NoirLuna Leather strongly support the value of "RACK" (Risk Aware Consensual Kink) and encourage everyone to educate themselves accordingly. Our play safe page is a good place to start.

Your IP Address is: 54.163.210.170
NoirLuna Leather makes no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelties only. Furthermore, we accept no responsibility for injuries sustained while using our products. The purchaser assumes all risk and liability of use for all our products.